Slash & Hash

AI & Intelligent Automation

AI Customer Support Agents

Service that never sleeps, resolves at first contact and escalates with full context.

Discuss your requirements

Overview

Resolve customer questions instantly on chat, WhatsApp, email and voice, with smooth hand-off to your team.

Customers expect an answer now. Our support agents handle the common questions, look up orders, bookings and accounts, raise tickets, and pass the conversation to a person with full context when it needs a human touch.

Signals you may recognise

  • 01Long wait times outside office hours.
  • 02Agents spend the day answering the same twenty questions.
  • 03Support costs rise with every growth spurt.

What we deliver

Scope of work

  • 01

    Agent on website chat, WhatsApp, Instagram, email or phone

  • 02

    Integration with helpdesk, CRM and order systems

  • 03

    Escalation rules and live hand-off to human agents

  • 04

    Multilingual support

  • 05

    CSAT, resolution and deflection reporting

  • 06

    Monthly optimisation from real conversations

Approach

How the engagement unfolds

  1. Phase 01

    Analyse

    Study past tickets to find the questions worth automating.

  2. Phase 02

    Configure

    Connect knowledge, systems and brand tone.

  3. Phase 03

    Test

    Run on real scenarios with your support leads.

  4. Phase 04

    Launch & improve

    Go live on one channel, then expand.

Impact

What changes for your organisation

  • Instant first response, any time of day
  • Lower cost per ticket
  • Human agents focused on complex cases

Questions

Frequently asked questions

Does it work with our helpdesk?

We integrate with common helpdesks such as Freshdesk, Zendesk, Zoho Desk and Intercom, and with custom systems over API.

Start a conversation

Discuss AI Customer Support Agents with our team

Share a few details about your objective. A senior member of our team will respond within 24 working hours.

  1. 01Submit your enquiry. You will receive an instant confirmation by email.
  2. 02A specialist reviews your objective and contacts you within 24 working hours.
  3. 03We meet, frame the opportunity and propose a clear way forward.

Your information is confidential and handled under our Privacy Policy.

Related capabilities

Often combined with

01

AI Strategy Consultancy

Find where AI pays off in your business and get a roadmap your team can actually deliver.

Explore 02

Internal GPT Development

A private ChatGPT-style assistant that knows your documents, policies and systems.

Explore 03

AI Agent & AI Employee Development

Agents that take on whole tasks: qualify leads, process documents, update systems, follow up.

Explore