AI Solutions
AI Customer Support Agents
Resolve customer questions instantly on chat, WhatsApp, email and voice, with smooth hand-off to your team.
Overview
Customers expect an answer now. Our support agents handle the common questions, look up orders, bookings and accounts, raise tickets, and pass the conversation to a person with full context when it needs a human touch.
What you get
Deliverables
- Agent on website chat, WhatsApp, Instagram, email or phone
- Integration with helpdesk, CRM and order systems
- Escalation rules and live hand-off to human agents
- Multilingual support
- CSAT, resolution and deflection reporting
- Monthly optimisation from real conversations
Process
How we deliver
- Analyse
Study past tickets to find the questions worth automating.
- Configure
Connect knowledge, systems and brand tone.
- Test
Run on real scenarios with your support leads.
- Launch & improve
Go live on one channel, then expand.
Outcomes
What changes for you
Instant first response, any time of day
Lower cost per ticket
Human agents focused on complex cases
Frequently asked questions
Does it work with our helpdesk?
We integrate with common helpdesks such as Freshdesk, Zendesk, Zoho Desk and Intercom, and with custom systems over API.
Free consultation
Talk to us about AI Customer Support Agents
Share a few details and our team will get back to you within one business day.
- Reply within one business day
- No-obligation proposal
- Your details stay confidential
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